|All purchases on tomtom-proclip.com will be processed and billed by ProClip USA, Inc., which will also be the reference on your credit card statement.|
We pride ourselves to ship the same day as long as the order has been placed by 1:00 pm US Central Standard Time/ 20:00 Europe time. However, as a general rule the standard processing time for all orders is between 1 and 3 business days depending on product availability. Due to the significant number of dashboard mounts we carry for all the car models in the world this lead time may apply at certain times.
An order acknowledgement will be emailed you immediately following your purchase. Please note that we will obtain immediate authorization from your card issuer to reserve funds for your purchase. However, you will not be charged until your order has shipped.
If your order contains back ordered items, you will receive an email notification stating which item(s) are backordered including an estimated ship date.
An automatic shipping notification including tracking number will be sent to your e-mail address as soon as the order has shipped.
If you have any questions about our products or how to order please call us at +1 800-296-3212 or email us at firstname.lastname@example.org
Our office hours are Mon-Fri from 8:30am-5:00pm CST. We are not open on Saturday, Sunday and holidays. (We are 7 hours behind most European countries)
|We accept VISA and MasterCard for all countries. Discover and American Express for USA and Canada only. Please note that we will immediately obtain authorization from your credit card issuer to reserve funds for your purchase. However, your credit card will not be charged until your order has shipped.|
|We offer 1, 2 and 3-5 Business Days Delivery. See details under Shipping to the left.|
|Orders that are shipped to addresses in Connecticut, Illinois, New Jersey, Texas, Washington and Wisconsin are subject to sales tax.|
Canadian GST, PST and HST
|Customers from Canada will be billed in US dollars ($). Your GST/PST/HST will be added to the product cost during check out. There are no duty taxes for these products in Canada. Your order will be shipped DDP (Delivery Duty Paid) meaning there will be no cost to you upon delivery of your order.|
International Duties and VAT (Outside USA and Canada)
|Customers from European countries will be billed in EURO (€). Your Duties and VAT are included in the product cost. Your order will be shipped DDP (Delivery Duty Paid) meaning there will be no cost to you upon delivery of your order.|
Customers from all other countries will be billed in US dollars ($). Your Duties and VAT are NOT included in the product cost. Your order will be shipped DDU (Deliver Duty Unpaid) meaning you will have to pay Duties, VAT and other applicable taxes (if any) upon delivery of your order.